Privacy Policy for AlpenGlow Academics

AlpenGlow Academics values your privacy and is committed to protecting your personal data when you use our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with relevant data protection laws, including the GDPR.

1. Information We Collect

We collect various types of information from and about users of our site:

• Personal Information You Provide: This includes information you provide by filling in forms on our site, such as your name, email address, postal address, telephone number, date of birth, nationality, educational background, payment information, dietary restrictions, and health information relevant to tour participation. This information is collected when you inquire about our services, book an educational tour, cultural immersion program, corporate training, language course, or adventure tourism experience.
• Information We Collect Automatically: As you navigate through and interact with our site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  • Details of your visits to our site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
• Information from Third Parties: We may receive information about you from third parties, such as partners involved in facilitating our tours or payment processors, always with your consent or where legally permitted.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our site and its contents to you.
• To provide you with information, products, or services that you request from us, such as bespoke educational tours, cultural immersion programs, corporate training retreats, language learning experiences, adventure tourism, guided hiking and cycling routes, and heritage site visits.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our site or any products or services we offer or provide.
• For internal record keeping, analysis, and research purposes.
• To improve our services and site content, ensuring it is presented in the most effective manner for you and for your computer.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business, such as accommodation providers, local guides, transport companies, and insurance providers, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of AlpenGlow Academics' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by AlpenGlow Academics about our site users is among the assets transferred.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AlpenGlow Academics, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the site.

5. Your Rights

In accordance with applicable data protection laws, particularly the GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal data in certain situations.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

Our site uses cookies and other tracking technologies to distinguish you from other users and to remember your preferences. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the site home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our site and this privacy policy to check for any changes.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: